Available 24/7, 365 days a year.

What is TimelyCare?

The University of Richmond has partnered with TimelyCare to provide virtual mental health and well-being services for free to all students who are eligible to see CAPS. Students eligible to see CAPS are all currently enrolled, full-time, degree-seeking students, (as well as full-time undergraduate visiting students living on-campus; e.g., exchange students) at the University of Richmond.

Students do not need insurance and do not need to visit Counseling and Psychological Services (CAPS) to access TimelyCare. Through this partnership, each calendar year students will have access to multiple services including:

  • TalkNow: On-demand access to a mental health professional to talk about anything at any time (i.e. anxiety, relationships, depression, school-related stressors, etc.). Students can connect to TalkNow within minutes to discuss any level of concern, from conflicts with roommates to more serious mental health crises.

  • Scheduled Counseling: Up to 12 scheduled telehealth counseling visits annually with a licensed mental health provider, either in Virginia or the rest of the U.S. Choose the day, time, and mental health provider that best works for you.

  • Health Coaching: Schedule virtual appointments with a certified health coach to talk about: nutrition, exercise, sleep habits, mindfulness, and/or goal setting to enhance health and well-being.

  • Peer Community: This anonymous, peer-to-peer support within the TimelyCare app provides students a place to connect with other students across the country who face similar challenges. Peer-to-peer support is not a substitute for counseling from a licensed mental health provider. However, it can be a step that students take to experience support from peers.

  • Self-Care Journeys & Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.

TimelyCare services are accessible 365 days a year. That means you have access during breaks, after-hours, and any time you need support!

TimelyCare FAQ

Expand All
  • What is TimelyCare?

    TimelyCare is a virtual health and well-being platform available 24/7.

  • Who has access to TimelyCare?

    TimelyCare is available for any currently enrolled, full-time, degree-seeking students, (as well as full-time undergraduate visiting students living on-campus; e.g., exchange students) at the University of Richmond.

  • How do I log in to TimelyCare?
    Click Here to log into TimelyCare. 
  • How much does TimelyCare cost?
    TimelyCare is free for all enrolled University of Richmond students.
  • What if I already have insurance?
    All students will have access to TimelyCare regardless of your insurance status. Students will have free, consistent access to providers without having to spend any money or time finding a mental health professional.
  • Why does TimelyCare ask about my insurance information then?
    While TimelyCare services are free and do not bill your insurance, students are prompted to answer brief questions about your physical health and mental health during the registration process. This information is gathered to assist with providing you the best support services and recommendations. TimelyCare asks if you have insurance and/or who your provider is to assist their clinicians in providing individualized referrals and recommendation (i.e., if additional support services are recommended outside of or following support you receive from TimelyCare or if medication prescriptions are provided).
  • What treatments does TimelyCare provide?
    TimelyCare includes 12 free individual counseling session per calendar year, unlimited access to self help, 24/7 peer and Talknow support.
  • What kind of assessments/diagnoses does TimelyCare provide?

    TimelyCare providers do not perform:

    • Neuropsychiatric testing for ADHD
    • Neuropsychiatric and education assessment to diagnose specific learning disabilities
    • Psychological testing for personality disorders such as the MMPI.
  • What medications can TimelyCare provide?

    Timely Care providers do not prescribe medication but can refer you to a prescriber in the community.

  • Can I get referrals for outside testing?
    TimelyCare providers can make reccomendations for what types of testing should be performed, but do not make official insurance-based referrals. Each student accessing care through TimelyCare needs to check with their insurance company to determine the process of how to get an official referral to ensure such testing will be approved and covered by their insurance company. For patients without insurance, TimelyCare’s Care Coordination team will try to provide students with contact information of potential local resources that they can look into as options.
  • Can TimelyCare provide Emotional Support Animal letters?
    No, TimelyCare providers do not write ESA (Emotional Support Animal) letters.