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CAPS Services 

Due to the nature of counseling and safety of our staff and students during these COVID-19 times, we will be offering our same quality services virtually until the university has entered Phase Green under the Covid-19 Response Plan.  For more information and to check current phase, please visit the Covid-19 Response Page.

CAPS utilizes an Individualized Care Model (based on Cornish’s Stepped Care model), which is a multi-tier system of services that seeks to meet students where they are in the change process, while promoting autonomy and empowerment.  CAPS makes recommendations for a wide array of services – both outside of CAPS and within – that take into account the type of concern, research evidence on best practices, student personality and preferences, and readiness for making difficult changes or engaging in complex therapeutic processes.  This is not a linear model (i.e. must complete lower steps to reach higher ones).  The most effective yet least-resource intensive intervention is offered first and care is stepped up to the next level based on evidence of required need. 

CAPS utilizes an Individualized Care Model (based on Cornish’s Stepped Care model), which is a multi-tier system of services that seeks to meet students where they are in the change process, while promoting autonomy and empowerment.  CAPS makes recommendations for a wide array of services – both outside of CAPS and within – that take into account the type of concern, research evidence on best practices, student personality and preferences, and readiness for making difficult changes or engaging in complex therapeutic processes.  This is not a linear model (i.e. must complete lower steps to reach higher ones).  The most effective yet least-resource intensive intervention is offered first and care is stepped up to the next level based on evidence of required need. 

CAPS Individualized Care Model
Step 1: Brief Consulation

This is the starting place for anyone who registers at CAPS.  One exception is when a student is seen for a same-day crisis appointment.  A Brief Consultation is a 30-minute appointment to begin directly working with students on their concerns and provide an individualized Action Plan of recommendations for care.  If more time is needed to develop the Action Plan and/or if the student would benefit from 1-2 brief follow up sessions as their concern is time-limited and situational, Brief Consultation Follow-Up appointments may be recommended or the student may utilize same day/next day Brief Consultation Follow-Up sessions, as needed.  When it becomes apparent that the student requires more than 1-2 brief sessions, the student will be encouraged to follow their individualized care plan for additional services.

Step 2: Campus Resources

UR has an abundant supply of support services ranging from academic to recreational to spiritual.  Often, students are not aware of potential resources, have forgotten about the resource since learning about it in orientation, or are not aware that their needs may be a good fit with what different campus partners may provide. 

Examples include:

  • If a student’s primary concern is finding adequate nutrition because they are vegan, a referral to the nutritionist may be most appropriate.
  • If a student’s primary concern is difficulty organizing notes to prepare for tests, a referral to Academic Skills would be likely.
  • If a student is looking for medication only (no other services), a referral to the Student Health Center may be made.
Step 3: Self-Help

Self-Help opportunities abound in our age of podcasts, websites, and online seminars. Sometimes the challenge is knowing where to start looking with all the information that exists.  For students who are motivated to investigate and learn about resources and build skills on their own, or those who find working on their own more convenient and more feasible than coming to CAPS or another office, self-help can be a good option

Examples include:

  • Therapy Assistance Online (TAO) Self-Help offers a suite of mental health and well-being resources including “pathways” to learn skills for depression and anxiety management, improving relationships and communications skills, pain management and alcohol and drug assessment. TAO also offers tools such as self-assessments, logs, and short mindful meditations. 
  • CAPS YouTube channel includes recordings on topics in our Well-Being Seminars: stress management, self-care, calming emotions and improving relationships.
  • Students may also be directed to other self-help resources that fit with their concerns.
  • Check out our Resources page for more self-help tools
Step 4: Peer Support

Peer Support is available from several different student groups made up of individuals who have participated in specialized training and often identify as wanting to work in the helping professions. 

Examples Include:

  • Peer Sexual Misconduct Advocates (PSMA) have been trained in the Title IX process and in listening and referral skills. Students may be referred to PSMAs if they have experienced a sexual assault and are looking for peer support.  Undergraduates call or text 804-346-7674 or email at psma@richmond.edu. Law Students call or text 804-347-9586 or email at lawpsma@richmond.edu  
  • If a student recognizes a desire to exercise more but does not know how to get started, a referral may be made to a Peer Wellness Coach if the student is more amenable to talking with a student than a staff member.
  • Students may be referred to Spiders Support Recovery if they are early in recovery from substances and are looking for peers with similar issues who can offer support and affiliation.
Step 5: Well-being Seminars

Well-Being Seminars are quick access skill-building classes available multiple days a week at CAPS (check left hand side of page for most up to date schedule).  These seminars address universal concerns students report when they come to CAPS.  Anyone could benefit from these seminars!  A student may be referred to a WBS if they are seeking help with handling stress, struggling with intense emotional experiences, or having relationship concerns and would benefit from learning and practicing new skills and strategies to help manage these areas in their life.  If individual group or individual counseling is recommended and appropriate, students likely would be referred to this step first as these are foundational skills that are beneficial and needed for the more intense work of group and/or individual counseling.  The seminars are also offered as 15-minute videos on our YouTube Channel.

Step 6: Skill-Building Programs

CAPS offers a number of short-term skill-building programs each semester, such as Managing Anxiety Program (MAP), Koru Mindful Path, ADHD Skills Group, Life Paths, and the Body Project.  New programs may be available so please check the Groups and Programs page for the most up to date group offerings flyer.  These are time-limited programs (3-4 weekly sessions) that offer concentrated education and targeted skill-building practice.  A student may be referred to a skill-building program if they report wanting to learn skills to manage a particular aspect of their life – for instance, if they are struggling with anxiety, they would be referred to MAP or if they are struggling with body image, they would be referred to the Body Project.  This step may also include a referral for psychiatric consultation. 

Step 7: Group Counseling

CAPS offers a number of group counseling options, including Understanding Self and Others groups and various support groups (LGBTQ+ and Black Student Support Groups).  These group offerings are typically longer-term (8+ weeks or semester-long) and tend to be less structured than the skill-building programs.  New programs may be available so please check the Groups and Programs page for the most up to date group offerings flyer.  A student may be referred to group counseling if they are seeking weekly check-ins at CAPS, struggle with relationship concerns and would benefit from peer feedback and support, and/or identify with a specific population for which we offer a support group.  For instance, if a student is struggling to adjust to college or having friendship issues, the Understanding Self and Others group can provide necessary professional and peer support to work through these issues.  This step may also include a referral for psychiatric consultation.

Step 8: Therapy Assistance Online (TAO)

In addition to the self-help option (see Step 3), TAO also offers Low Intensity, High Engagement counseling for students who are interested in a hybrid of online therapy and brief interaction with a therapist.  Students engage with a counselor to determine which pathways to work on in TAO and schedule periodic, brief check-ins with the counselor to discuss material and application to their lives.  A student may be referred to this step if they are motivated to work on their own, enjoy online learning environment and would benefit from staying connected with a counselor with whom to process and apply new skills.  This step may also include a referral for psychiatric consultation.

Step 9: Individual Counseling

This is often the modality students think of when they think of CAPS.  Because this modality requires high levels of time, energy and commitment, it is not necessarily the most efficient or effective step for all students.  Many students find what they need in other steps requiring less time commitment and retaining more autonomy.  However, for others, individual counseling may be the most appropriate and quickest way to help them reach their goals (students likely will be encouraged to participate in the Well-Being Seminars and/or one of CAPS Skill-Building programs prior to beginning individual counseling if it aligns with their treatment goals).   CAPS uses a short-term counseling model, typically from 1-8 sessions, every other week.  A counselor and student work together to identify goals that may be in a variety of realms of the student’s life: personal, relational, developmental, substance use, trauma, academic and other concerns that are preventing the student from functioning well.  Please see the list of concerns appropriate for short-term counseling at CAPS elsewhere on the website.  This step may also include a referral for psychiatric consultation.

Step 10: Off-Campus Referrals

Students who present with concerns that require longer or more intensive treatment, expertise not available at CAPS, or services that are outside the scope of CAPS services are offered assistance with a referral to off-campus practitioners who are able to provide such care.  CAPS provides referral services either during the brief consultation appointment or as these factors become more apparent during the course of services. The CAPS case manager or the treating clinician can assist students with identifying referral options, connecting with the referral, and finding additional resources as necessary.  This may include a student who needs or requests weekly therapy, who only desires medication therapy, or who is mandated or required to obtain services.  These are just a few examples and it is ultimately up to the CAPS clinician to determine the appropriate level of care needed and whether an off-campus provider is needed.

Additional CAPS Services
Case Management

CAPS Case Manager offers services aimed at providing practical support and assistance with accessing mental health and other resources.

The Case Manager also offers hospital liaison services for students who have recently been psychiatrically hospitalized. These services involve assisting students with readjustment to university life and may include developing a treatment plan, establishing follow-up care, and communicating with academic deans and residence life.

CAPS at the Law School

CAPS at the Law School Hilary Delman, LPC

CAPS and the Richmond Law School have worked together to designate time and space for a CAPS counselor to meet with students within the Law School. Hilary joined the CAPS in 2014 and is a Licensed Professional Counselor. She received her master’s in professional counseling from Georgia State University in 2006.

Hilary can provide the following services:

  • Consultation for students and faculty and staff (for concerns about students)
  • Assessment
  • Outreach activities such as presentations, guest talks in class, or meeting with your organization
  • Referrals
  • Brief individual therapy
  • Group therapy

Confidentiality Hilary is an employee of CAPS, and the same CAPS confidentiality standards apply to her office hours in the Law School. Information for her clients is maintained separately from any other academic or administrative records and cannot be shared outside of CAPS without permission of the client unless certain legal exceptions apply. In addition, Hilary is a confidential employee and in her role as therapist is not mandated to report sexual assault information to the university.

How to Make an Appointment If you are a law student who is interested in mental health services, you can make an initial appointment with Hilary by e-mailing Hilary directly at hdelman@richmond.edu. During your first meeting, you will complete our initial registration forms and then have the chance to review your concerns and plan appropriate next steps with Hilary.

Psychiatric Services
  • CAPS has a limited number of weekly hours of psychiatric coverage. The psychiatric providers are part-time CAPS employees. There is NO CHARGE to students to meet with a CAPS psychiatric provider.
  • Each new academic year, the first appointment with a psychiatric provider can only be made after meeting one or more times with a CAPS counselor. Only students who are engaged in on-going CAPS counseling services are eligible to continue to make appointments with a psychiatric provider. Students who are only interested in taking medication will be assisted in finding an appropriate provider off-campus (at the student's expense).
  • Since the number of available psychiatric hours are limited, students who already have a satisfactory relationship with a prescribing professional off-campus (or back home), and are experiencing no problems with their medication, are encouraged to continue working with that professional.
  • It is very important that students make every effort to attend every scheduled psychiatric appointment. Students who miss two psychiatric appointments without notifying CAPS at least 24 hours in advance may no longer be eligible to use this service. In that case, students will be provided psychiatric referrals off-campus, at the student's expense.
CAPS at Robins Center

CAPS at the Robins Center

Rachel Turk, Psy.D., LCP

CAPS and the University of Richmond Athletics Department have worked together to create a position and space for a CAPS psychologist to meet with varsity students-athletes within the Robins Center. Dr. Turk joined CAPS in August of 2019 and is a Licensed Clinical Psychologist. She received her Doctorate of Psychology in 2019 and her Masters in Clinical-Counseling Psychology in 2015, both from Radford University. She is a generalist by training, able to work with any mental health issue, however she specializes in working with survivors of trauma, individuals with eating concerns, and student-athletes. She is able to work with the UR student-athletes on both mental health concerns and sports performance issues.

Dr. Turk can provide the following services:

  • Consultation for student-athletes, coaches, staff, and faculty (for concerns about students)
  • Brief individual therapy
  • Outreach activities such as presentations, workshops, trainings, guest lectures, interviews, etc.
  • Ongoing team/group sessions/programs created and individualized to team needs.
  • Referrals to other resources both on and off campus
  • Group therapy

Confidentiality Dr. Turk is an employee of CAPS, and the same CAPS confidentiality standards apply to her work in the Robins Center. Information for her clients is maintained separately from any other athletic, academic, or administrative records and cannot be shared outside of CAPS without permission of the client unless certain legal exceptions apply. In addition, Dr. Turk is a confidential employee and in her role as therapist is not mandated to report sexual assault information to the university.

How to Make an Appointment If you are a varsity student-athlete who is interested in mental health or sports performance services, you can make an initial appointment with Dr. Turk by e-mailing her directly at rturk@richmond.edu In that email, please include your all of your business hour (M-F, 8-5) availability for the next two weeks. During your first meeting, you will complete our initial registration forms and then have the chance to review your concerns and plan appropriate next steps with Dr. Turk.

If you are the member of a group or team associated with a varsity sport that is hoping to set up a session, you should also contact Dr. Turk directly by email. Please include in that email what team you are with, information about what you are hoping to get out of the program, and some times that might be available.

Please note that student-athletes are also able to access CAPS services through the main office in Sarah Brunet Hall.

Visit this link to learn about one athlete's experience with anxiety and how CAPS helped her athletic performance and her experience on campus.

Athletic Mental Health Resources

CAPS can also provide the following services for eligible students: brief consultation appointments that include recommendations and possibly referrals, Therapy Assistance Online (TAO), group counseling and programs, a variety of workshops, educational workshops and programming, well-being workshops and programming, collaborative programming with other offices, referral resources and referral coordination, and consultation services.