Richmond Home

COVID-19: CAPS Services 

  • Well-Being Seminars
    • Starting March 30, CAPS will offer daily psychoeducational seminars that include offering coping strategies and providing opportunities to ask questions in a class-like format using Zoom meetings. This will not be therapy but will provide opportunity to connect with CAPS providers for questions about getting connected with a new provider in your local community, learn additional stress management strategies or talk about mental health topics generally.   
      • Well-Being Seminar Schedule
      • Check the schedule for the time each day and join the meeting using this link. 
      • Please also visit our CAPS Services page for Well-being Seminar Handouts.
      • You will also see announcements in Spiderbytes and on the urwell_spiders Instagram account!
  • Self-Help Resources
    • Anyone with an email address is eligible for a free self-help account through Therapy Assistance Online (TAO). TAO is a suite of online evidenced-based behavioral health tools to address concerns such as anxiety, depression, relationship issues, and more. You’ll also find an extensive mindfulness library to help manage your stress and feel more grounded in the moment. TAO may be accessed from your computer or your mobile phone (search “TAO Mobile” on the app store). You may learn more about TAO and how to create your account here:
  • Counseling
    • Students who are within the state of Virginia may be eligible for telehealth (videoconferencing) services. If you are already connected with a clinician, please email him or her to learn more. If you are a new client or have not been seen in the 2019-2020 academic year, please contact our front desk staff at 804-289-8119.
    • Our telehealth sessions are conducted through Therapy Assistance Online (TAO), utilizing a HIPAA-compliant version of Zoom. If you have already set up your own TAO account, you will still need your clinician to assist you before you can begin videoconferencing. You may learn more about TAO here.
    • Please note that telehealth services may not be appropriate for everyone. Your clinician will discuss alternative resources with you if clinically indicated.
  • Psychiatry (Medication) Appointments:
    • If you have a follow-up psychiatry (medication) appointment scheduled please contact your provider directly via email. He/She will discuss scheduling an appointment via video-conferencing and/or discuss a plan for ensuring continuity of care in your community.  If you would like to inquire about a new appointment, please call the office at 804-289-8119.
  • Counseling
    • State law prohibits licensed therapists from providing therapy across state lines currently.
    • For now, we recommend you seek care in your local community. Learn about how to find a therapist in your area.
    • In addition to more traditional in-person therapy locally, there are online platforms made up of therapists who specifically do teletherapy. Two examples are and  Fees are determined weekly depending on level and frequency of service (ranging from $40 to $75 per week). Check out their websites for more information on providers, how clients are matched with services, fee structures and more.
  • Psychiatry (Medication) Appointments:
    • If you are currently being prescribed a medication by a CAPS clinician, please contact them directly via email. He/she will discuss a plan for providing a short-term refill of your medication and discuss a plan for ensuring continuity of care.
    • If you are interested in being evaluated by a psychiatric provider, please contact your insurance company to see who is in network in your local community and/or use to search for providers in your area who fit your needs (insurance coverage, cost, symptoms of concern, etc.)
  • Through BetterHelp, a national virtual counseling service, you can get the help you want, the way you want it. Starting on the effective date of your policy, you have access to Psychologists (PhD / PsyD), Marriage and Family therapists (LMFT), Clinical Social Workers (LCSW) and Licensed Professional Counselors (LPC). These professional licensed counselors will be available to you via ongoing text communications, live chat, phone, video or groupinars. As an insured with Student Resources, there is no consultation fee for this service. Every communication with a BetterHelp counselor is covered 100% during your policy period. Insureds must register at to use BetterHelp services.
  • If you are on campus or in the state of VA and it is during CAPS hours (8:30am-5pm), please call CAPS at 804-289-8119.
  • After hours, please call URPD (804-289-8911), dial 911, or go to the nearest emergency room.
  • Accessing other crisis resources: you can find urgent care units, hospitals and community clinics in your immediate area who offer care for urgent mental health issues as they come up.
  • National Crisis Hotlines and Online Services
  • National Suicide Prevention Lifeline 1-800-273-8255
  • The Trevor Project (LGBTQ Suicide Hotline) 1-866-488-7386
  • Trans Lifeline: 1-877-565-8860
  • Crisis Text Line: Text HOME to 741741
  • Crisis Text Line for Students of Color: Text STEVE to 741741
Finding a Therapist in Your Home Community Managing Concerns and Emotions about COVID-19
  • News reports about the coronavirus becoming more widespread are raising a number of concerns and making some people worry. Learn more about taking care of your mental health in the face of uncertainty here. 
    • Here is a video released by TAO about “Coping with Coronavirus”:
    • Below are some additional tips to help you put information and concerns in perspective, manage your worry, and maintain a positive outlook.
    • Keep things in perspective. Take a deep breath and stay focused on what the situation actually is, rather than the worst-case-scenario. It can be helpful to shift your focus to things within your control rather than things outside your control.
    • Acknowledge reactions. Allow yourself time to reflect on what you are feeling and how you may be reacting to any fears and uncertainties.
    • Maintain your normal day-to-day activities and keep connected. Resist withdrawing and isolating yourself.  Maintaining social networks can foster a sense of normality and provide valuable outlets for sharing feelings and relieving stress. Feel free to share useful information you find on governmental websites with your friends and family. It will help them deal with their own worry. If your day to day activities are disrupted by college closings, attempt to create structure in your day by: scheduling a normal bedtime and wake up time; structuring your time with hobbies, homework, reading, etc.; scheduling regular phone/video contact with friends and family
    • Follow the prevention and protection tips given by medical professionals such as the Student Health Center, national medical authorities, and your own medical doctor.
    • Practice calming rituals. Stay grounded in the present moment, which can help you maintain an internal sense of stability and balance when outside events feel threatening.
    • Seek supports & use campus resources. Reach out to friends and family and learn about on-campus and off-campus resources that are available. If you or someone you know has high distress that does not seem to be lessening, talk about it with others, or contact CAPS or the Deans’ offices. Your campus community is here to help!
    • Avoid stigmatizing or generalizing. Remember to keep in mind the kindness and empathy with which we strive to treat one another at all times as we address this challenge together. Be aware if your behavior or attitudes change towards others from another country, and avoid stigmatizing anyone who is sick as potentially having the Coronavirus.  Often when there is uncertainty, our thoughts can become less compassionate and more fear-based.  
  • Increased worry, fear, and feelings of being overwhelmed
    • Depressive symptoms that persist and/or intensify
    • Inability to focus or concentrate accompanied by decreased academic or work performance, or impaired performance of other daily activities
    • Sleep difficulties
    • Excessive crying
    • Isolating or withdrawing from others, fear of going into public situations
    • Unhealthy coping (e.g., increased alcohol or drug use, engaging in risky/impulsive behaviors)
    • A feeling of hopelessness and/or a paralyzing fear about the future
    • Sudden anger or irritability, or noticeable changes in personality
  • It’s not unusual to experience some — or even several — of the types of distress listed above during times of uncertainly and stress. If you notice these signs in yourself, reach out to family and friends for support, and engage in your usual heathy coping strategies (e.g. moderate exercise; eating well; getting adequate sleep; practicing yoga, meditation, or some other mindfulness activity; take time for yourself; engage in a hobby or other fun activity, etc.).
    • If your distress continues or gets to the point that you are having difficulty managing your day-to-day activities, then seek professional help (see above for how to access services at CAPS if you are eligible or how to find a therapist at home)
  • For a comprehensive list of resources regarding general information for students about the Coronavirus or academics and academic resources during this time, please visit the university’s FAQ page. Below are a few key resources that may be of help during the time of the Coronavirus Pandemic.
  • Student Health Center– The SHC remains open for patient care on a reduced schedule. Please call 804-289-8064 if you have any questions or to schedule an appointment. The SHC is not currently accepting walk-ins or allowing self-scheduling through the patient portal.
  • College Deans’ Offices - Both Westhampton and Richmond College Deans remain available remotely Monday-Friday, 8:30 a.m. to 5 p.m.Westhampton College Dean Office – Email or call the main office number during business hours at 804-289-8468
  • Richmond College Deans Office - Call the main office number during business hours at 804-289-8061
  • Spider Tech Net – Provides a high-level overview of recommended steps for successful remote learning. You can reach the IT Help Desk at Help Desk at 804 287-6400
  • Academic Skills Center – The ASC continues to provide remote peer-tutoring sessions and one-on-one appointments in Academic and Life skills (e.g., stress management, time management, critical reading/thinking, etc.).
  • Please visit our Resources page for additional resources. 
Adapted from:  University of Indianapolis – “Psychological Tips for Managing Coronavirus Concerns” ( & American Psychological Association- “Five Ways to View Coverage of the Coronavirus” (