Getting Started at CAPS

CAPS takes a goal-focused and collaborative approach to mental health services. We help students improve their lives by focusing on the change each individual person wants to make, and we then use our expertise to help them achieve it. We strive to provide immediate, meaningful help focused on what your needs are right from the very first meeting, and we have a range of follow up options available for you based on your unique situation.

  • How to Schedule a Meeting

    To schedule your first appointment at CAPS for the academic year or a same day follow-up appointment, please email us at with the following information:

    • Name
    • UR ID
    • Phone number
    • State in which you are residing
    • Times you have available between 9-4 for the next two working days.
    • If you had been to CAPS before and want to see the same provider or someone new, please let us know that too.

    After you’ve emailed, keep an eye on your email for a reply with information about your appointment time and next steps for preparing for your appointment.

    If are experiencing mental health emergency (frequent suicidal/homicidal thoughts or hearing voices or seeing things that others aren’t hearing or seeing) please call the CAPS office 804-289-8119 M-F from 8:30-4:30. After hour please reach out to your Area Coordinator for support or call URPD immediately at 804-289-8911. Visit our Crisis page for more information.

  • What to Expect at your First Meeting

    All scheduled meetings are currently being conducted remotely via Zoom. Your first visit will be a 25-minute Brief Consultation appointment that will be scheduled either on the same day that you contact us or on the next day. During that meeting, your provider will focus on learning about your mental health goals and meeting your immediate needs, and will then make a recommendation about next steps (another meeting at CAPS, referral to other CAPS seminars or programs, following up as-needed for the next one, helping you connect with treatment specialists in the community, or other offices on campus, etc.).

    Please visit the CAPS Services page learn about the full range of clinical services we offer.
    Students tell us that they usually need between just one meeting and up to a few months of meetings to reach their goals. We have found that students that are able to dedicate more time and energy to working on their mental health outside of the meetings usually have quicker and better results.

    If you are in need of a private space to speak to a counselor, please see this list of spaces on campus:  Private Spaces